After 2 break-ins at the TGBC our insurance company and the police recommended we consider some sort of security. We tried to do this ourselves but we failed and had continuous problems. Eventually we decided to get professional help.
We called Ace Alarms and within 2 days we met with an Ace Alarms consultant. We were amazed Ace Alarms offered lots of helpful advice and a system that would work well for us and best of all $2000 less than we (TGBC) estimated.
Within days of us accepting the quote, the team from Ace Alarms were there ready to install our new system. The system is easy to use and very proficient. We had a few small issues with 2 sensors but before we could do anything about the issues, Ace Alarms contacted us after noticing the issues on the monitoring report, with solutions and recommendations. Again, within days they were there ready to fix the problems and now our system works well. It is very reassuring getting help from a company that follows up their work and systems.
The Ace Alarms team, including the call centre, are very professional, friendly and supportive. The TGBC highly recommends Ace Alarms. Try Ace Alarms and you will be pleasantly surprised and amazed.
The Gap Baptist Church
I am writing this letter to formerly recognise my company’s association with the above Security Firm (Ace Alarms and Security), headed by Terry and Tanya Cupitt for the last twenty five years.
The company has been responsible for the installation and maintenance of my Clinic’s security – East Clinic Ipswich, which includes motion sensor and visual Closed Circuit Television, of site monitoring twenty four hours a day, seven days per week. Included is application monitoring on individual Ipad, Iphone or android devices from anywhere in the world with WiFi or 3G/4G capability.
More over if a fault occurs within the system it is rectified within 24 hours of notification to Ace Alarms.
I have been so impressed by the effectiveness of the clinic system I have had the same systems installed in my home and also in my daughter and son-in-law’s home in North Lakes.
I would have no hesitation in recommending this company for its stability, courteous manner and professionalism.
Dr Peter Nelson
We had moved to our new home about a year ago and had trouble with the internal sensor unit and decided it needed to be fixed. Also we decided to install external cameras, a whole new system. Ace Alarms installed 5 cameras to surround our home at Newport for surveillance purposes. The system works very well. All the cables are hidden. It was quite an effort to install the cameras in the best positions because of the cramped space under the roof. Our surveillance system inside the home was extensive but only 2 sensors worked. Terry knew exactly what the problem was and replaced 4 sensor units that were faulty and fixed one that had been installed upside down. I was surprised how efficient Terry from Ace Alarms was in both the installation of the cameras and repairing the internal sensor units.
It is very satisfying to have a problem solved without time wasted with a technician who really does not understand the system.
I can highly recommend Ace Alarms for any security problems or installations.
My family, and now extended family, has had the pleasure of working with Terry Cupitt for the last 30 years. He is a very trusted service provider to us, and has always approached our security requests with energy and enthusiasm. I can’t recommend Ace Alarms highly enough – professional, courteous, informative and knowledgeable on all matters of security needs. Happy to provide a verbal reference if required, but you won’t go wrong with Ace!
Technical Services Manager
Anglo-American Metallurgical Coal
We received excellent customer service from Ace Alarms and Security. It was simple to get a quote and practical security advice on what would work best for our old Queenslander, as we didn’t know where to start! Terry was always cheery and pleasant to deal with; he answered all of our questions and provided a simple demonstration on how to use the alarm panel and keypad. We are also very happy with the high quality products Ace Alarms use, as quality is important to us. The security alarm helps me feel safe while my husband is away with work and a bonus is that our house insurance premium has come down. Getting a security alarm was money well-spent and I would recommend Ace Alarms and Security to anyone looking to improve the security of their home.
A & S Armstrong
I had contacted several security providers looking for assistance with CCTV’s. I was most impressed with Ace Alarms. They were prompt in attendance, quoting and extremely helpful in looking at all aspects of our security needs, making suggestions. We are not tech savvy and I was very impressed as they went the extra mile in having their supplier attend our shop to give us a sample of what we would be buying and display different cameras. As far as price went they were by far the best quality of product and price. They don’t forget you after installation either. I had follow up calls and attendances to ensure we were happy and understood the technology. Unfortunately we were targeted with a robbery recently and thankfully we again had Ace Alarms installer Terry talk me through downloading the vision for the police. I have no hesitation in recommending Ace Alarms for any business looking for just a decent group of people to deal with and who provide a fantastic service and great product.
Red Dolphin Seafooods
Dear Terry and Tanya
I would like to take this opportunity to express our gratitude for the last 19 years service which your business has provided.
We were particularly impressed with the advice we received during the planning stage of our build, this helped provide us with a well planned, capable system which, importantly kept to our required budget.
The system has given us peace of mind and flexibility of use, even when at home or away. The back up service was used on 4 occasions (ants, sensor problem etc) with timely, courteous and friendly approach.
I have no problem in recommending Ace Alarms and Security to any of my friends or acquaintances.
I’m happy to provide my mobile number should anyone wish to talk about your services in person (Scott – 0404 *** ***)* . Thanks for the last 19 years of peace of mind.
* Please contact us for Scott’s mobile number if you wish to call him for a reference.